Kalama Telephone

Network Policy

Open Internet Policy

Kalama Telephone Company adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.

Kalama Telephone Company is a responsible and unbiased Internet Service Provider (ISP) whose policy is to keep its network and Internet access as open as safely possible. Kalama Telephone Company only applies access control or content restrictions where network security is being compromised or exploited, or illegal activity has been reasonably suspected and documented.

A few examples where Kalama Telephone Company may restrict Internet access are:

  1. If a cyber-attack occurs against a Kalama Telephone Company network or customer, we block the offending IP address and contact the system administrator. After a reasonable amount of time with no further issues, we once again allow that address to access our networks.
  2. When we receive a copyright complaint from a legitimate entity, such as Warner Bros., where they have the documented date, time, IP address, and title of infringed work. In cases like this we limit the customer’s speed to hinder illegal file sharing. Once we have contacted the customer and discussed the seriousness of copyright violations, the speeds are returned to normal.
  3. Any type of known illegal activity or known consumer fraud, such as child pornography or attempts to trick unwary users out of personal information or money. Such activity is documented, and depending on the situation, may be forwarded to local authorities for further action.
  4. Any type of known virus we detect that is entering or leaving our system.
  5. Certain ports and protocols that are extremely vulnerable to hacker attacks and should not be available to the open Internet, such as Microsoft local area network protocols and Simple Network Management Protocol (SNMP).

No Unreasonable Discrimination: Kalama Telephone Company does not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service, subject to reasonable network management. Reasonable network management practices are set out below.

Kalama Telephone Company does not:

  • Discriminate among specific uses, or class of uses, of its network
  • Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
  • Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
  • Impair free expression by actions such as slowing traffic from particular web sites or blogs
  • Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
  • Prioritize its own application, services or devices or those of its affiliates
  • Block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Network management practices are set forth below.

Use of Network: In no case will Kalama Telephone Company discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses.

Network Management Practices

General: Kalama Telephone Company uses a variety of network management tools including monitors, filters, and blacklists to protect its network, records, and users. These tools may include identifying suspected spam and preventing its delivery to customer email accounts, and detecting and blocking malicious Internet traffic such as security attacks, malware, phishing, viruses, or other harmful or illegal content. However, Kalama Telephone Company cannot and does not guarantee that it can prevent spam or other malicious Internet content from reaching the customer.

Congestion: Kalama Telephone Company has not experienced substantial problems with congestion. However, there is the potential for congestion events to occur in the future, particularly as it relates to the service capacity of equipment or third party services used by Kalama Telephone Company to provide the customer with access to the Internet.

Where feasible, Kalama Telephone Company will address congestion issues through improvements to its network and/or increased capacity purchased from other providers. Such processes take time to implement and may not be feasible in all situations. Therefore, Kalama Telephone Company reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth and to work to provide solutions to address those issues, including but not limited to data overage charges based on industry standards.

Applications and Devices

Applications: Customers may use any lawful and commercially available application which they desire. Kalama Telephone Company does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer. Kalama Telephone Company will take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to Kalama Telephone Company’s network or is unlawful.

Devices: A customer may use any lawful, compatible type-accepted and commercially available device which they desire on the network provided by Kalama Telephone Company, as long as such device does not harm the network and is not unlawful.

Security

Security: While we do provide some filters, Kalama Telephone Company undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities. Kalama Telephone Company does not guarantee that it can protect customers from any or all security breaches or that its filters will work to protect the customer. The customer is using this service at its own risk. Customers are cautioned to purchase their own spam filtering, ransomware and antivirus software from commercial vendors to meet their needs. However, a customer that is subject to spam, ransomware, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact Kalama Telephone Company as soon as possible. Kalama Telephone Company will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.

Terms and Conditions

Other Matters: Terms and conditions for use are found in Kalama Telephone Company’s Internet Service Agreement and Acceptable Use Policy (AUP) at https://kalamatelephone.com/terms. The terms and conditions of the Internet Service Agreement and the AUP control to the extent there is any inconsistency with this Policy.

Performance Characteristics

The pricing and other terms and conditions for the service provided by Kalama Telephone Company can be found at https://kalamatelephone.com/internet. The service provided depends on the customer’s location and may be FTTH or a DSL type of service consisting of fiber optic and copper digital facilities. Expected access speeds vary by package. Download speeds vary from 400 kilobytes per second (kbps) to 1000 mbps. Upload speeds vary from 200 kbps to 1000 mbps. Latency is not a significant issue with any of the packages offered by Kalama Telephone Company.

However, actual access speeds and delay times or latency are impacted by the length, capacity and congestion of transport facilities purchased by Kalama Telephone Company from third party providers. Kalama Telephone Company cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.

Subject to network management considerations, Kalama Telephone Company does not impose data caps.

Privacy

As a general statement, Kalama Telephone Company does not usually entail inspection of network traffic. Kalama Telephone Company does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. Kalama Telephone Company does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.

Kalama Telephone Company DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.

Complaints

If a customer has complaints about the service, they are urged to contact kalamatelco@scattercreek.net. A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov. If you feel you are a victim of identity theft, you should contact the Federal Trade Commission at IdentityTheft.gov.

Reservations of Rights/Amendments

In the event of any conflict between material found on other links on Kalama Telephone Company’s web site and this Open Internet Policy, the more specific terms at the other links shall control. Kalama Telephone Company may modify this Policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on this web site. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty day basis. However, Kalama Telephone Company reserves the right to use a shorter notice period when circumstances so warrant.