Having trouble with your internet connection?
Our technical support staff is available 24/7 to assist you with your internet-related problems. If the frequently asked questions below don’t resolve your issues, please call (360) 673-2978 for assistance, or email us at support@scattercreek.com.
My problems instantly became your priority and that’s something we can’t get with big commercial companies.
Having trouble with your Wi-Fi?
Turning your Wi-Fi router off and then back on again solves most problems. But when you’re constantly having trouble connecting, or experiencing very slow performance, there’s a good chance there are other problems you need to address. Learn more in this guide.
Did you know that Managed Wi-Fi is available with any of our internet packages and adds optimal connectivity throughout all areas of your home or business? You’ll appreciate the state-of-the-art equipment, predictable performance, extended range, worry-free installation, connection assistance, low cost, and customer service you’ve come to expect from Kalama Telephone Company.
Learn more about Managed Wi-Fi or call our office for assistance (360) 673-2755.
How do I test my connection speed?
You can use our speed test to measure your current internet connection speed.
There are a few things to consider before you begin the test:
- Directly connect your computer to the modem. Testing via a wireless connection yields varying results that don’t represent your service’s full potential.
- Close other programs using the Internet, disconnect from VPN, and make sure you are not downloading or uploading anything.
- Turn off other computers, tablets or gaming consoles that share your home network.